Frenemies? Tech Comm, Tech Support, and Working Together

  • 16 Sep 2015
  • 6:00 PM - 8:30 PM (EDT)
  • The Hilton Garden Inn, Burlington, MA


  • Not a member of the New England Chapter
  • Student members of STC get this special rate

September 16th Program:

Frenemies? Tech Comm, Tech Support, and Working Together

with Rick Lippincott

Frenemies?Registration is now closed. 

In many organizations, the Technical Communication group and the Technical Support group deal with very similar types of information. Yet there is often little communication or sharing between “us” and “them.” 

What are the differences between these two groups and how they operate? What are the similarities? How can we bridge the gap, break down silos, and work together to improve the user experience and customer success?

Join us as Rick Lippincott shares his insights into these issues and more at our first program of the 2015-2016 season. We hope you can join us!

About Rick Lippincott

Rick LippincottRick Lippincott is an Associate Fellow in the STC, and has written about hardware systems for most of his 30 years in technical communication. His assignments have included documentation for military transport aircraft, jet engines, ion implantation devices, telecom systems, core network switches, and high-energy X-ray systems. He is a former president of STC New England, and is the author of the Squadron/Signal publication “C-5 Galaxy in Action.”

Registration Information

Dinner registration closes at 6 pm on Monday, September 14.    

If you miss this deadline, call Cindy Cookson at 978-828-5586978-828-5586. If there is any way to accommodate you, she will work it out!

Dinner program cancellations that are received by 6 pm on Monday, September 14, will be fully refunded. Dinner program cancellations received after that time generally will not be refunded unless Cindy can work something out.

If you have any questions about registering guests, please feel free to email

Want to attend via webinar? Register here!

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